Terms & Conditions - Shipping & Returns
How long does it take for my order to ship?
Once you have placed your order it will be sent to your nearest capital city warehouse (with stock availability) for picking and shipping dispatch. Shipping occurs within 1-2 business days unless otherwise stated. For example, a custom to order (CTO) Apple Mac dispatches within 10-15 business days.
Heavy and oversized goods shipping (Servers and UPS etc.)?
For oversized and heavy items you may have noticed at cart you couldn't select your delivery address. This is normal as we need to obtain a quote for delivery. Please call us on 02 4267 4299 and one of our staff will happily assist.
How long will it take for my order to arrive?
Please refer to the table below for an estimate of delivery times to your area.
|Delivery Location**||Estimated Delivery Times*|
|Melbourne, Sydney, Adelaide||1-4 business days after dispatch|
|Brisbane, Canberra, Geelong, Wollongong, Newcastle||2-5 business days after dispatch|
|Perth, Hobart, Darwin||3-7 business days after dispatch|
|Non-Metro - VIC, NSW, SA||3-7 business days after dispatch|
|Non-Metro - WA, TAS, QLD||4-10 business days after dispatch|
|Far North WA, Far North QLD and NT||7-14 business days after dispatch|
*Note: The above delivery times are estimates provided by our couriers. Actual delivery times may vary, and delays can occur during the peak Christmas Season or other factors outside of the courier's control.
**Note: We do not currently ship to any PO Boxes or Parcel collection points.
Also Note: if your nearest warehouse is out of stock, your goods will need to ship from the next available warehouse. If this occurs please allow an extra day or 2 in addition to the estimated times in the table above.
Please note as much as we would love to offer, we cannot accept returns for incorrect choices or change of mind. We do accept returns if you received an incorrect or defective item. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We do not currently ship to other countries outside Australia.